A systematic, data-driven approach to dose management

2021-09-30

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 This essay gives insights on: 

• How patient dose is managed in Europe, Japan and Korea
• Why it’s important to systematically manage radiation dose
• What INFINITT DoseM offers as a dose management solution

 

Growing concerns over patient safety

As the focus of the healthcare industry shifts towards patient-centered care, there is a growing emphasis on ensuring and maximizing the safety of patients. In the world of radiology, ‘radiation dose management’ is an important topic of discussion in terms of patient safety since the total amount of medical radiation exposure has been on the rise over the years. At the same time, more and more patients have been receiving high-dose exams and procedures in the fields of interventional radiology, nuclear medicine and radiation therapy—which altogether lead to growing concerns over radiation protection. 

 

Latest trends and policies on dose management

The International Commission on Radiological Protection (ICRP) guidelines state that all medical exposure to radiation should be based on the principles of justification* and optimization**. Based on these guidelines, national authorities around the world establish their system of radiation protection. In particular, Europe and Japan have been at the forefront of enacting regulatory policies and expanding the scope of radiation dose management. Let’s take a look at the details of their policies and how they came to implement such measures.

*Justification: the use of radiation should do more good than harm.
**Optimization: the magnitude of radiation exposure should be kept as low as reasonably achievable (ALARA).

 

① Europe

The 1986 Chernobyl nuclear accident marked the beginning of radiation protection and led to rapid institutionalization of regulatory measures in Europe. In 2013, the European Union (EU) released the European Directive 2013/59/EURATOM which laid down the basic safety standards for protection against radiation exposure. It came into effect as of February 2018, mandating all EU member states to adopt the standards set out by the Directive into their national legislation. 

Details

The principles of justification and optimization must be taken into account when performing medical radiological procedures.

The European Diagnostic Reference Levels (DRLs) must be used and regularly reviewed for radiodiagnostic examinations.

Patients or their representatives must be provided with adequate information on the possible benefits and risks associated with the radiation dose from medical exposure.

• There must be an appropriate system for the record keeping and analysis of events involving accidental or unintended medical exposure.

A medical physics expert (MPE) must be involved in the adoption of medical radiological equipment and must guide practitioners on the medical use of radiation.

<COUNCIL DIRECTIVE 2013/59/EURATOM> Official Journal of the European Union, 2013. 

 

② Japan

In 2006, Japan was the first country in the world to become a super-aged society. Naturally, a larger proportion of the Japanese population started to go for regular imaging check-ups and showed a growing interest in the idea of preventive medicine. The 2011 Fukushima nuclear accident only amplified to the public concern over the dangers of radiation exposure. These factors added up to bring about active discussions on how they could effectively manage medical exposure to radiation. 

Details

• According to the revised reimbursement policies for diagnostic imaging, as of April 2018, qualified healthcare providers* could receive additional 300 incentive points (3,000 JPY, 30 USD) for every CT exam if they keep record of all dose information and make efforts to optimize the dose levels.

• As of April 2020, all healthcare providers must manage and optimize the patient dose from medical exposure. 

*Hospitals with more than 400 beds and 6 full-time radiologists who could provide reading services during the day and night, and over holidays.
<Enforcement of ministerial ordinances to partially revise the Medical Law Enforcement Regulations> Ministry of Health, Labor and Welfare, 2019.

 

While European and Japanese authorities are busy with their efforts to optimize patient dose through various regulatory policies and measures, the situation looks a little different back in Korea where there aren’t any legal regulations in effect yet. However, there is a growing awareness over the dangers of the increasing medical exposure to radiation. Governmental authorities and members of the medical community are raising the need for a system of managing and optimizing dose levels. 

 

③ Korea

According to a study conducted by the Korea Disease Control and Prevention Agency in 2020, the total number of medical radiation use from 2019 was approx. 374 million, which was a 20% increase from the 312 million from 2016. It turned out that the number has been increasing by 6.2% each year. In addition, the entire population’s collective effective dose has reached 125,000 man·Sv in 2019, which showed a 25% increase from 101,000 man·Sv in 2016. 

<Assessment of Radiation Exposure of Korean Population by Medical Radiation> Korea Disease Control and Prevention Agency, 2020.

Details

• The Korea Disease Control and Prevention Agency are conducting activities to reduce the level of medical radiation exposure by providing justification guidelines for medical imaging and developing assessment programs for medical procedures using radiation. 

• Last year, the 21st National Assembly Research Service stated just before the parliamentary audit that there is a need to establish a legal basis for healthcare providers to record and manage the level of patient radiation exposure. They even proposed the possibilities of revising the ‘Article 37 of the Medical Act’ and the ‘Rules on Safety Management of Diagnostic Radiation Emitting Generators’ and developing a real-time dose monitoring program based on the Drug Utilization Review (DUR). 

<2020 Parliamentary Audit Analysis Report Vol.9> Health and Welfare Committee•Gender Equality and Family Committee, National Assembly Research Service, 2020.

 

Dose management is the next step forward

Large and small industrial changes including the paradigm shift towards patient-centered care, the growing concerns over patient safety, the increasing levels of patient dose exposure worldwide and the implementation of major dose management policies and regulations in Europe and Japan have all added up to create this huge wave of ‘radiation dose management.’ Now, proper management of patient dose has become a new competitive edge for healthcare providers in terms of higher quality care and higher level of patient trust.

There is a growing number of healthcare providers in Korea attempting to optimize the level of patient exposure to radiation dose through proper management. However, many facilities are experiencing difficulties with the variety of radiological exams, devices, protocols and all the different variables to take into consideration in the process.

 

A dedicated dose manager,
INFINITT DoseM

INFINITT Healthcare’s dose management solution, INFINITT DoseM, enables healthcare providers to take a systematic, data-driven approach to dose management. By integrating, calculating and processing the dose data acquired from various radiological devices, INFINITT DoseM helps its users to derive and utilize insights from these data for managing dose levels.

Now let’s delve deeper into how INFINITT DoseM works to guide and support healthcare providers with regards to ① integrated dose management ② risk management and ③ research data platform. 

 

① Integrated dose management

With INFINITT DoseM, healthcare providers can optimize patient dose exposure while still maintaining the image quality required for accurate diagnosis. They can easily compare and analyze patient dose levels on INFINITT DoseM which automatically collects all types of dose and protocol information from radiological devices and calculates effective dose and absorbed dose for each patient.

 

KEY FEATURE
Integrated Dashboard

INFINITT DoseM provides an integrated dashboard which can be used to manage and keep track of all dose data generated within a facility at a glance. Users can use the dashboard to stay updated on the total number of exams performed and to analyze the causes behind certain high-dose exams. Also using the Favorite Folder feature on the dashboard, they can even monitor the dosage trends of a specific device or compare dose levels from different institutions, devices, etc. These insights would then be used to improve the management of devices, exam protocols and staff education. 

 

② Risk management

Regardless of the amount of radiation dose involved, healthcare providers must be prepared for any kind of risks that may result from use of medical radiation. For example in the Korean medical law regulates safety management of all diagnostic radiation generating devices in efforts to protect the patients and the medical staff from possible dangers of radiation exposure*. The safety officer at a medical facility is obligated to take the right safety measures in the management of all radiological devices and to conduct regular safety sessions with their staff members as well. 

*Regulations on Safety Management of Diagnostic Radiation Generating Devices, Ministry of Health and Welfare.

INFINITT DoseM enables healthcare providers to perform QA (Quality Assurance) and QC (Quality Control) based on accurate detection of devices with unusually high dose levels. They can track down which device or protocol causes overdose exams and make the right adjustments to prevent potential safety accidents in advance by fixing any technical errors, defects and human errors. 

 

KEY FEATURE
Dose Trigger

INFINITT DoseM offers a feature called Dose Trigger which monitors and records any cases where a radiological device or an exam exceeds the preconfigured dose levels. Users can use Dose Trigger to identify the device causing excessive radiation, find out the reason behind it and make the appropriate changes to device protocols or perform QA/QC accordingly. The resulting changes in dose levels for specific devices can then be monitored on the dashboard.

 

③ Research data platform

As the medical community’s interest in dose management increases, related studies and research projects are also on the rise. National authorities collect and analyze dose data in order to establish diagnostic reference level (DRL) standards while healthcare providers conduct studies on the correlation between patient dose levels and the device’s imaging parameters for clinical applications. In that sense, INFINITT DoseM is an excellent research data platform with its custom statistics, data processing and simulation features.

 

KEY FEATURE
Dose Distribution & CT Simulation

INFINITT DoseM goes far beyond simple management and directs towards dose optimization through statistical analysis of dose data. Users can obtain dose data from either single or multiple medical facilities and establish or update their local DRLs (75th percentile mark) based on the acquired data.

In addition, they can use the CT Simulation feature to simulate patient dose levels in correlation with the changes in imaging parameters. Through continued application of dose data in various research cases, healthcare providers will one day be able to achieve dose optimization according to the principles of ALARA (As Low As Reasonably Achievable).

 

Why INFINITT DoseM?

Seamless integration with the existing workflow

INFINITT DoseM provides seamless interface with various kinds of medical information systems including PACS, RIS and EMR, based on global standards such as DICOM, IHE, HIPAA and HL7. When used hand in hand with INFINITT PACS, INFINITT DoseM can extract the dose data directly from the PACS DICOM images, minimizing network traffic and reducing storage costs as a result.

Web-based solution

Being a web-based solution that does not require any installation, INFINITT DoseM can be easily accessed from mobile devices. 

Patient reports

INFINITT DoseM also provides patient reports which offers patients with sufficient information on their own exposure levels. 

Contrast medium & nuclear medicine information

INFINITT DoseM enables its users to manage and keep track of all nuclear medicine information including isotopes, half-life intervals, activity, contrast agents used in CT exams, etc. 

 

Dose management: 
The new competitive edge in healthcare

More than 300 medical facilities around the world have already started to systematically manage and monitor radiation dose using INFINITT DoseM. Stay on top of the game by choosing to take a more systematic, data-driven approach to dose management. INFINITT DoseM is here to guide you. 

 

 Summary 

• Major dose management policies and regulations are being strongly enforced in Japan and European countries, and the overall awareness of its importance is on the rise in Korea as well. 

• Systematic management of radiation dose is the new parameter for high quality care and patient trust. 

• What INFINITT DoseM offers: ① integrated dose management ② risk management ③ research data platform

 

 

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INFINITT Healthcare (“INFINITT” or “we”) strictly abides by all domestic and overseas privacy legislations including information network laws (for encouraging use of information network and protecting the information), privacy laws, HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), etc. This is an overview of how INFINITT collects, uses, discloses and disposes personally identifiable information of visitors (“users” or “you”) of our website. We ask you to agree to our Privacy Policy and Terms & Conditions by checking “I have read and agreed to the privacy policy.” (in the Contact Us page or inquiry pop-ups). The information we collect upon your approval will be used for the management of INFINITT website. You are not to provide the personal information we request, but please note that if you choose not to, your access to services provided by INFINITT can be limited.

 

 

Collection of Personal Information

 

INFINITT collects the following information in order to provide the most appropriate and convenient services to our users.

The following information are collected from sales inquiries, product searches and exhibition scheduling, etc:

  • Contact Us
    Required(*): Full Name, Facility/Company, Country, Email Address, Phone Number
    Optional: Solution/Service of Interest, Comments
  • Case Study
    Required(*): Full Name, Facility/Company, Country, Email Address, Phone Number
    Optional: Solution/Service of Interest, Comments
  • Exhibition
    Required(*): Full Name, Facility/Company, Country, Email Address, Phone Number, Attending Exhibition, Date of Preference
    Optional: Solution/Service of Interest, Comments  

 

The following information are automatically collected from users and anonymized for any user-specific or device-specific data:

  • IP Address*, Cookies**, Records of Service Usage***, Records of Misuse, Device Information, ADID and IDFA information automatically collected from service usage.
    *IP(Internet Protocol) Address is online address information assigned to each PC or device using the internet.
    **Cookies are very small-sized text files saved in the user’s PC at the point of website access through a web browser. Next time the user accesses the website, the website server reads these cookie files and provides the same service settings as before. The user can choose to allow automatic cookie saves, to check each time a cookie is saved, or to reject cookie saves entirely. Please note that rejecting cookie saves could result in your inconvenience.
    ***Records of Service Usage are logs of: date of access, list of services used, and any normal/abnormal logs generated during usage.  

 

INFINITT uses Clicky* web analytics to log and analyze the traffic to our website. A unique ID tracking cookie is used for the legitimate purpose of identifying unique visitors. The following information are collected:

  • URL & title of pages viewed
  • URL & title of any links that are clicked on pages viewed
  • Referrer
  • Browser language
  • Screen resolution
  • x/y coordinates of mouse events
  • Unique ID tracking cookie (UID)
  • IP Address
  • Custom data**
  • *Clicky’s privacy policy here
  • **Custom data details here

 

 

Use of Personal Information

 

INFINITT uses the collected information to provide, maintain and improve our services, to develop new services, and to protect INFINITT and our users.

  • We may announce the release of new products, software updates and corporate news using the collected information.
  • We may develop, manage, provide and improve our products, services, contents and advertisements, and also prevent loss and fraud using the collected information.
  • We may identify individual users and/or appropriate services for users using the collected information.
  • We may notify important changes made to policy statements or terms and conditions using the collected information.
  • We may use the collected information for internal use such as audit, data analysis and research for the purpose of improving INFINITT products and services. All the information collected will only be used for purposes set out by this Privacy Policy. For purposes outside of this Policy, we will ask for your consent in advance.

All the information collected will only be used for purposes set out by this Privacy Policy. For purposes outside of this Policy, we will ask for your consent in advance.

 

 

Disclosure of Personal Information

 

For disclosure of personal information to third parties, INFINITT will ask for your consent in advance and notify you individually of the following: to whom the information is disclosed, their key businesses, specific items of information to be disclosed, and purpose of the disclosure.

 

For the following cases, we may disclose your personal information upon obtaining your consent through a legitimate process.

  • Partnership: we may share your personal information with strategic partners for the provision of better INFINITT services. In such cases, we will notify you individually in advance of the following information: name of the partner company, items of personal information to be disclosed, purpose of the disclosure, period of retention, and privacy protection procedures. We will never disclose any information without your consent, and we will also notify you of any changes to or termination of the partnership. Once the partnership is terminated, we will dispose of your personal information unless you agree to its retention. Even if you agree to its retention, you may withdraw your consent at anytime.
  • Subcontracting: we may subcontract the handling of your personal information for smoother business operations and provision of better services. In such cases, we will notify you in advance of the following information: name of the subcontractor, scope of personal information to be disclosed, and purpose, period and process of subcontracting.
  • Sales, M&A: in case the rights and obligations of INFINITT service provider is succeeded or transferred, we will notify you in advance and grant you the right to choose whether or not to withdraw your consent to INFINITT’s use of personal information.

 

For the following cases, we may disclose your personal information without your consent.

① When you already agreed to disclosure of your personal information.

② When you caused psychological and/or material damages to others in using INFINITT services, and there is strong enough evidence to mandate the disclosure of your personal information to enforce subsequent legal actions.

③ When we anonymize personal information for statistics, academic or market research purposes.

④ When by law, legal process and/or governmental authorities for investigative purposes.

 

 

Whom we disclose your information to

 

INFINITT may disclose your personal information to domestic and overseas branches, affiliates and partners for the provision of better INFINITT services.

 

To Whom

Purpose

Information to be disclosed

Period of Retention & Use

INFINITT Healthcare Co., Ltd.

Service

provision

Full Name, Facility/Company, Country, Email Address, Phone Number, Solution/Service of Interest, Attending Exhibition, Date of Preference, Comments

Until the cancellation of your membership or the termination of subcontract

HOMEPAGEKOREA
CO., Ltd.

System development and operation

Full Name, Facility/Company, Country, Email Address, Phone Number, Solution/Service of Interest, Attending Exhibition, Date of Preference, Comments, IP Address, Cookies, Date of Consent, Date of Access, Period of Service Usage, Records of Service Usage, Records of Misuse, Statistics

 

 

The Rights of Users & Legal Representatives

 

Users and their legal representatives may request through email or in writing to access or modify personal information and to withdraw consent to the collection and use of personal information.

 

If you request to correct an error in your collected personal information, we will not use or disclose your information until the correction has been made. If we have already disclosed inaccurate personal information to third parties, we will notify them as soon as the correction has been made. In response to a request for disposal of information, we will handle your personal information as stipulated in the “Period of retention & use” and make sure that it is not accessed or used for any other purposes.

 

By rule, we do not collect personal information of children under the age of 14 for whom we need consent from their legal representatives. If personal information of children under the age of 14 has been collected, their legal representatives have the rights to access, modify, or withdraw the consent to the collection and use of their information.

 

 

Management of Personal Information

 

Period of retention & use

By rule, INFINITT will dispose of your personal information when you request for the disposal or once the purpose of collection and usage has been fulfilled. But when there is a need for retention due to internal policies and/or subordinate legislation, we will keep your information for the period specified in the legislation.

  • We will keep minimum information and usage history for the period set by law such as the commercial law, for cases where retention of personal information is.
  • We will keep your personal information for cases where we announced the retention period in advance and/or where we obtained your consent to retention.
  • For the following cases, we may keep your information for the specified period:

① Records on sales/product inquiries or searches, withdrawal from contracts/subcontracts, customer complaints or dispute handling: 5 years (Consumer Protection in E-commerce)

② Records on website visits: 3 months (Protection of Communications Secrets Act)

③ Records on customer complaints or dispute handlings: 3 years (Consumer Protection in E-commerce)

④ To prevent user activities based on impure motives and to secure evidential materials in case of disputes: 3 months temporary retention (from the day of consent withdrawal)

⑤ Evidential records for a violation of internal policies (i.e. Illegal usage history): 1 year

 

Disposal

By rule, INFINITT will dispose of your personal information once the purpose of collection and usage as well as the legal and business needs have been fulfilled. Paper documents containing personal information will be completely shredded. Electronic documents containing personal information will be destroyed to a point where it is impossible to technically restore the file.

 

 

Policy Changes

 

INFINITT may update its Privacy Policy from time to time. However, we do not reduce your rights stated in this Privacy Policy without your explicit consent. Any changes made to the Privacy Policy will be updated on this page.

 

 

Information Security Measures

 

INFINITT strives to provide services that you can trust and rely on. We promise to commit to the protection of your information.

  • ISO/IEC 27001:2013

Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), ISO/IEC 27001 is the highest international standard for assessing information security management.

INFINITT received the certification for ISO/IEC 27001 in 2016 and has been qualified ever since.

  • HIPAA

HIPAA is an act enacted to strengthen privacy, security, and reliability of health information in the United States. INFINITT adheres to all of HIPAA requirements from the early stages of product design.

  • BS10012:2017

BS 10012:2017 is an international management system standard for managing personal information.

In efforts to comply with GDPR and to effectively manage and protect personal information, INFINITT received the certification for BS 10012:2017 in 2018 and has been qualified ever since.

 

 

Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or INFINITT’s privacy practices, please contact us at:

 

Privacy Practice Manager

Sangwook Choi (CISO)

R&D

02-2194-1600

privacy@infinitt.com

Website Manager

Jeehye Kim

Brand Management Team

02-2194-1600

privacy@infinitt.com

 

For additional counselling on infringement of personal information, please contact the following organizations:

  • Personal Information Dispute Mediation Committee
    www.kopico.go.kr / 118 (without national code)
  • Personal Information Protection Commission
    www.pipc.go.kr / 118 (without national code)
  • Forensic Science Investigation Department, Supreme Prosecutors’ Office
    www.spo.go.kr / 02-3480-3571
  • Cyber Bureau, National Police Agency
    http://cyberbureau.police.go.kr / 182 (without national code)

 

 

Last updated on on April 3, 2019
*You can check the previous version of our privacy policyhere

I have read and agreed to the privacy policy.

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INFINITT Healthcare (“INFINITT” or “we”) strictly abides by all domestic and overseas privacy legislations including information network laws (for encouraging use of information network and protecting the information), privacy laws, HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), etc. This is an overview of how INFINITT collects, uses, discloses and disposes personally identifiable information of visitors (“users” or “you”) of our website. We ask you to agree to our Privacy Policy and Terms & Conditions by checking “I have read and agreed to the privacy policy.” (in the Contact Us page or inquiry pop-ups). The information we collect upon your approval will be used for the management of INFINITT website. You are not to provide the personal information we request, but please note that if you choose not to, your access to services provided by INFINITT can be limited.

 

 

Collection of Personal Information

 

INFINITT collects the following information in order to provide the most appropriate and convenient services to our users.

The following information are collected from sales inquiries, product searches and exhibition scheduling, etc:

  • Contact Us
    Required(*): Full Name, Facility/Company, Country, Email Address, Phone Number
    Optional: Solution/Service of Interest, Comments
  • Case Study
    Required(*): Full Name, Facility/Company, Country, Email Address, Phone Number
    Optional: Solution/Service of Interest, Comments
  • Exhibition
    Required(*): Full Name, Facility/Company, Country, Email Address, Phone Number, Attending Exhibition, Date of Preference
    Optional: Solution/Service of Interest, Comments  

 

The following information are automatically collected from users and anonymized for any user-specific or device-specific data:

  • IP Address*, Cookies**, Records of Service Usage***, Records of Misuse, Device Information, ADID and IDFA information automatically collected from service usage.
    *IP(Internet Protocol) Address is online address information assigned to each PC or device using the internet.
    **Cookies are very small-sized text files saved in the user’s PC at the point of website access through a web browser. Next time the user accesses the website, the website server reads these cookie files and provides the same service settings as before. The user can choose to allow automatic cookie saves, to check each time a cookie is saved, or to reject cookie saves entirely. Please note that rejecting cookie saves could result in your inconvenience.
    ***Records of Service Usage are logs of: date of access, list of services used, and any normal/abnormal logs generated during usage.  

 

INFINITT uses Clicky* web analytics to log and analyze the traffic to our website. A unique ID tracking cookie is used for the legitimate purpose of identifying unique visitors. The following information are collected:

  • URL & title of pages viewed
  • URL & title of any links that are clicked on pages viewed
  • Referrer
  • Browser language
  • Screen resolution
  • x/y coordinates of mouse events
  • Unique ID tracking cookie (UID)
  • IP Address
  • Custom data**
  • *Clicky’s privacy policy here
  • **Custom data details here

 

 

Use of Personal Information

 

INFINITT uses the collected information to provide, maintain and improve our services, to develop new services, and to protect INFINITT and our users.

  • We may announce the release of new products, software updates and corporate news using the collected information.
  • We may develop, manage, provide and improve our products, services, contents and advertisements, and also prevent loss and fraud using the collected information.
  • We may identify individual users and/or appropriate services for users using the collected information.
  • We may notify important changes made to policy statements or terms and conditions using the collected information.
  • We may use the collected information for internal use such as audit, data analysis and research for the purpose of improving INFINITT products and services. All the information collected will only be used for purposes set out by this Privacy Policy. For purposes outside of this Policy, we will ask for your consent in advance.

All the information collected will only be used for purposes set out by this Privacy Policy. For purposes outside of this Policy, we will ask for your consent in advance.

 

 

Disclosure of Personal Information

 

For disclosure of personal information to third parties, INFINITT will ask for your consent in advance and notify you individually of the following: to whom the information is disclosed, their key businesses, specific items of information to be disclosed, and purpose of the disclosure.

 

For the following cases, we may disclose your personal information upon obtaining your consent through a legitimate process.

  • Partnership: we may share your personal information with strategic partners for the provision of better INFINITT services. In such cases, we will notify you individually in advance of the following information: name of the partner company, items of personal information to be disclosed, purpose of the disclosure, period of retention, and privacy protection procedures. We will never disclose any information without your consent, and we will also notify you of any changes to or termination of the partnership. Once the partnership is terminated, we will dispose of your personal information unless you agree to its retention. Even if you agree to its retention, you may withdraw your consent at anytime.
  • Subcontracting: we may subcontract the handling of your personal information for smoother business operations and provision of better services. In such cases, we will notify you in advance of the following information: name of the subcontractor, scope of personal information to be disclosed, and purpose, period and process of subcontracting.
  • Sales, M&A: in case the rights and obligations of INFINITT service provider is succeeded or transferred, we will notify you in advance and grant you the right to choose whether or not to withdraw your consent to INFINITT’s use of personal information.

 

For the following cases, we may disclose your personal information without your consent.

① When you already agreed to disclosure of your personal information.

② When you caused psychological and/or material damages to others in using INFINITT services, and there is strong enough evidence to mandate the disclosure of your personal information to enforce subsequent legal actions.

③ When we anonymize personal information for statistics, academic or market research purposes.

④ When by law, legal process and/or governmental authorities for investigative purposes.

 

 

Whom we disclose your information to

 

INFINITT may disclose your personal information to domestic and overseas branches, affiliates and partners for the provision of better INFINITT services.

 

To Whom

Purpose

Information to be disclosed

Period of Retention & Use

INFINITT Healthcare Co., Ltd.

Service

provision

Full Name, Facility/Company, Country, Email Address, Phone Number, Solution/Service of Interest, Attending Exhibition, Date of Preference, Comments

Until the cancellation of your membership or the termination of subcontract

HOMEPAGEKOREA
CO., Ltd.

System development and operation

Full Name, Facility/Company, Country, Email Address, Phone Number, Solution/Service of Interest, Attending Exhibition, Date of Preference, Comments, IP Address, Cookies, Date of Consent, Date of Access, Period of Service Usage, Records of Service Usage, Records of Misuse, Statistics

 

 

The Rights of Users & Legal Representatives

 

Users and their legal representatives may request through email or in writing to access or modify personal information and to withdraw consent to the collection and use of personal information.

 

If you request to correct an error in your collected personal information, we will not use or disclose your information until the correction has been made. If we have already disclosed inaccurate personal information to third parties, we will notify them as soon as the correction has been made. In response to a request for disposal of information, we will handle your personal information as stipulated in the “Period of retention & use” and make sure that it is not accessed or used for any other purposes.

 

By rule, we do not collect personal information of children under the age of 14 for whom we need consent from their legal representatives. If personal information of children under the age of 14 has been collected, their legal representatives have the rights to access, modify, or withdraw the consent to the collection and use of their information.

 

 

Management of Personal Information

 

Period of retention & use

By rule, INFINITT will dispose of your personal information when you request for the disposal or once the purpose of collection and usage has been fulfilled. But when there is a need for retention due to internal policies and/or subordinate legislation, we will keep your information for the period specified in the legislation.

  • We will keep minimum information and usage history for the period set by law such as the commercial law, for cases where retention of personal information is.
  • We will keep your personal information for cases where we announced the retention period in advance and/or where we obtained your consent to retention.
  • For the following cases, we may keep your information for the specified period:

① Records on sales/product inquiries or searches, withdrawal from contracts/subcontracts, customer complaints or dispute handling: 5 years (Consumer Protection in E-commerce)

② Records on website visits: 3 months (Protection of Communications Secrets Act)

③ Records on customer complaints or dispute handlings: 3 years (Consumer Protection in E-commerce)

④ To prevent user activities based on impure motives and to secure evidential materials in case of disputes: 3 months temporary retention (from the day of consent withdrawal)

⑤ Evidential records for a violation of internal policies (i.e. Illegal usage history): 1 year

 

Disposal

By rule, INFINITT will dispose of your personal information once the purpose of collection and usage as well as the legal and business needs have been fulfilled. Paper documents containing personal information will be completely shredded. Electronic documents containing personal information will be destroyed to a point where it is impossible to technically restore the file.

 

 

Policy Changes

 

INFINITT may update its Privacy Policy from time to time. However, we do not reduce your rights stated in this Privacy Policy without your explicit consent. Any changes made to the Privacy Policy will be updated on this page.

 

 

Information Security Measures

 

INFINITT strives to provide services that you can trust and rely on. We promise to commit to the protection of your information.

  • ISO/IEC 27001:2013

Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), ISO/IEC 27001 is the highest international standard for assessing information security management.

INFINITT received the certification for ISO/IEC 27001 in 2016 and has been qualified ever since.

  • HIPAA

HIPAA is an act enacted to strengthen privacy, security, and reliability of health information in the United States. INFINITT adheres to all of HIPAA requirements from the early stages of product design.

  • BS10012:2017

BS 10012:2017 is an international management system standard for managing personal information.

In efforts to comply with GDPR and to effectively manage and protect personal information, INFINITT received the certification for BS 10012:2017 in 2018 and has been qualified ever since.

 

 

Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or INFINITT’s privacy practices, please contact us at:

 

Privacy Practice Manager

Sangwook Choi (CISO)

R&D

02-2194-1600

privacy@infinitt.com

Website Manager

Jeehye Kim

Brand Management Team

02-2194-1600

privacy@infinitt.com

 

For additional counselling on infringement of personal information, please contact the following organizations:

  • Personal Information Dispute Mediation Committee
    www.kopico.go.kr / 118 (without national code)
  • Personal Information Protection Commission
    www.pipc.go.kr / 118 (without national code)
  • Forensic Science Investigation Department, Supreme Prosecutors’ Office
    www.spo.go.kr / 02-3480-3571
  • Cyber Bureau, National Police Agency
    http://cyberbureau.police.go.kr / 182 (without national code)

 

 

Last updated on on April 3, 2019
*You can check the previous version of our privacy policyhere

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